On completing the course, participants will be able to:
- Determine whether a given group is functioning as a team or not;
- Determine the stage of team development and take appropriate action for that stage;
- Communicate healthily in teams;
- Monitor and ensure that the team is functioning healthily;
- Assist the team to divide roles appropriately;
- Prevent power and rank differences from unnecessarily fuelling workplace conflict;
- Enter into a conflict resolution process and assist others to resolve conflict.