NTCS | CF2-00-1 Course Introduction Copy

Who should attend

  • Team leaders and managers
  • Facilitators of learning
  • HR Practitioners
  • Project Managers
  • Invocomms and Let’s Talk coaches
  • Individuals required to influence others – individuals or groups

The Skills

Coaching for Success – Using appropriate interactive skills in assisting individuals or a team in their development as they work towards achieving agreed outcomes / behaviours. It involves giving guidance and direction, and working with them on how they can go about achieving a certain objective (s) or developing a skill (s).

These skills are key in:

  • Assisting in the achievement of agreed acceptable performance and behaviour.
  • Setting individuals up for success in performance of a new job or task.
  • Ensuring that individuals / teams take responsibility for their performance and behaviour.
  • The achievement of a High Performance and Learning culture.
  • Agreeing team and individual performance expectations / deliverables.
  • Operating without the need for rank / positional power.

Coaching focuses on future possibilities, not past mistakes.

Feedback for Growth – Using appropriate interactive skills to communicate to a person how she or he is doing against specific objectives and performance standards (including acceptable behaviour) with the objective of ensuring continuous learning and achievement of objectives.

These skills are key in:

  • Giving individuals and teams / groups space to deliver against agreed expectations.
  • Agreeing a process for monitoring performance and delivery.
  • Ensuring team members take responsibility for team and individual performance / learning.
  • Operating without the need for rank / positional power.
  • The achievement of a High Performance and Learning culture.

The Application