Interaction Overview
In this discussion on continuous improvement in higher education, there are four key areas of discussion and group activity as represented in the table below:
| Discussion Focus | Group Activity | Related Resources (Click on Links) |
|---|---|---|
| Operations | Where is flow in my university? | YouTube video |
| Quality in services | Apply one of the TQM tools to your unit | YouTube video |
| Continuous improvement techniques | What forms of MUDA are evident in your environment? | YouTube video |
| Shingo’s model of OE | How can I use any of these ten principles? | |
| Class feedback and discussions | Lean Six Sigma Business Performance (external link) |