DI-SME-Tech Mobile Technology in Support of SME Business (FREE)

Course Code:              SME-Tech-Free

Course Name:             Mobile Technology in Support of SME Business

Course Author:          Mike Hamilton (Digital Inclusion (Pty) Ltd)

Course Sponsor:        UWC Colab for Nemisa

DI-ML Mobile Literacy

Digital Inclusion, in collaboration with the University of the Western Cape (UWC), developed this course to enhance the level of understanding and competency of targeted groups with respect to the use of Mobile Technology (Smartphones, tablets) and the Internet.

Some of the reasons for focusing on Mobile Literacy include:

  • Smartphones are essentially very portable computers
  • Smartphones are accessible to a large and growing percentage of the population
  • Smartphones are perhaps the only computers that many of us have access to
  • Modern network services allow for continued network connection when moving about
  • Combining the use of Smartphones with Mobile Network services, means that each of us can have resources at hand to meet our daily needs, anywhere and anytime

DI-SME-Tech – Mobile Technology in Support of SME Business

Developed in Partnership: UWC Colab and Digital Inclusion

Facilitated by: Mike Hamilton


The “Mobile Technology in Support of SME Business” Training Program, referred to as “SME-Tech” is aimed at enabling representatives of SME (Small to Medium Enterprises) to:

  • Develop an understanding of how mobile technology can be used to support business activities
  • Develop the ability to use mobile technology to perform business aligned activities.

Delegates are exposed to, and focus on the development of digital skills, and the alignment of such skills with SME business activities.

To date, more than 300 SMEs have been through the program interventions in . The Interventions were initially conducted in partnership with CiTi and conducted at their Bandwidth Barn premises as part of the Telkom Mediatech Initiative.

Subsequently, the program has expanded with interventions being delivered in the:

  • Western Cape in partnership with UWC Colab (Khayelitsha, Hout Bay, George, Oudtshoorn, Knysna, Plettenberg Bay, Saldanha),
  • Eastern Cape in partnership with WSSU Colab (East London, Chintsa, Mthatha),
  • Northern Cape  in partnership with VUT Colab(De Aar, Upington, Keimoes, Kimberley) and
  • Gauteng in partnership with VUT Colab (Sebokeng).

Delegates targeted include SME business owners or primary business drivers  representing Black Owned Micro, Small and Medium Businesses.

Prerequisite Knowledge

Delegates should ideally have the following knowledge

  • Basic level of understanding of how to use of cellular technology
  • Basic understanding of voice and data services concepts
  • Basic understanding of costing and procurement of cellular services

Prerequisite Skills

Delegates should have and be able to apply the following skill sets:

  • Ability to communicate in English
  • Basic level of literacy to enable completion of research forms and understand presentation and discussion components of intervention
  • Basic Level of e-Literacy – Should be able to interact with their device, use some applications for sending and receiving messages, making and receiving calls, as well as managing basic device settings.